How to Raise a Complaint

Last updated: October 2026

We want anyone who reaches out to Sureplay Tree Service to be treated fairly and honestly. If something went wrong, tell us. This page shows how to complain and what happens afterward. It is a general template and is not legal advice.

Topics We Want to Hear About

You can write to us about:

• Your experience when you called or contacted Sureplay Tree Service
• The way your personal information was handled
• Anything on this website that seems unclear or incorrect
• The behavior of a provider we connected you with

If the Problem Is With a Provider

Providers in our network are independent businesses. They answer for their own quotes, prices, work and customer service. If something is wrong with tree work at your home, a good first step is usually to take it up with the provider directly and keep a written record.

Please still let us know. Feedback about providers helps keep our network honest, and providers who often fall short may be removed. Keep in mind that Sureplay Tree Service cannot settle contract disputes, refund a provider's work or make decisions for a provider.

Sending Us Your Complaint

Email contact@sureplay.garden and include:

• Your name and a way to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you recall
• The provider's name, if you know it
• A clear account of what happened and what outcome you hope for

After You Write

We will confirm we received your complaint by email, usually within a few business days. Then we will look into what happened, which may involve reaching out to the provider. After that, we will reply with what we found and any steps we plan to take.

Still Not Happy?

If our answer does not satisfy you, reply and ask us to take another look. You can also contact your state's consumer protection office or attorney general, or your local Better Business Bureau. For concerns about licensed contractors, a state or local licensing office may be able to help too.

Contact

Email: contact@sureplay.garden